A walkthrough is a guided experience for users within your systems. Walkthroughs offer a variety of benefits. They help users navigate complex interfaces quickly and easily, train new employees, highlight new system features, and educate users when a sticking point in a process has been identified.
Here is an example. Let’s follow this prompt to see how walkthroughs allow users to easily and error-lessly navigate complex systems. Quick and to the point, this Take Me Walkthrough example provides guidance that allows an infrequent user to navigate a complex process.
Next up is the Teach Me Walkthrough, which can be used to get administrators or other specialists up to speed on complex tasks. These allow your experienced and talented staff to spend more time on their primary work.
Have your best and brightest craft a Teach Me Walkthrough to get new hires up to speed with minimal effort so they can have a major impact.
An added feature of this technology offers is system messaging. Place important information inside the system for those that need it most – your active users. System updates are announced to those impacted.
You can use system messaging to announce enhancements to your users or provide just-in-time instruction.
Now that you understand the many benefits of walkthroughs, where would you like to add them to your systems?